Chakra Store is a family-run shop at 179 Acland Street, St Kilda, Victoria. This Privacy Policy explains what personal information we collect when you visit chakrastore.com.au, shop with us online, or get in touch, how we use it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
By using our website you agree to the practices described here. If you have any questions, please contact us using the details at the end of this page.
What we collect
We only collect the information we need to serve you. Depending on how you use our website, this may include:
- Contact and delivery details: your name, email address, phone number, and billing and delivery addresses, so we can process and deliver your order and keep you informed about it.
- Order details: the products you buy, the amount paid, the payment method you chose, and your order history.
- Account details: if you create an account, your login email and password. Passwords are stored in encrypted form and we cannot see them.
- Messages you send us: anything you include when you use our contact form, email us, or phone the shop.
- Newsletter sign-up: your email address, if you choose to join our mailing list.
- Back-in-stock requests: your email address, if you ask us to let you know when a product is available again.
- Technical information: when you browse the site our servers automatically record your IP address, browser type, device type, the pages you visit and the time of your visit. This is standard for any website and helps us keep the site secure and working properly.
Payment details
We do not collect or store your credit or debit card details. Card payments are processed by PayPal on PayPal’s own secure pages. PayPal tells us that your payment was successful, but we never see your card number. If you pay by direct bank transfer, we see only the payment and the reference you include, as any business would.
How we use your information
We use your personal information to:
- process and deliver your orders, and send you order confirmations, receipts and delivery updates;
- answer your enquiries and provide customer service;
- manage your account, if you have one;
- handle returns, exchanges and store credits;
- send you our newsletter, if you have signed up for it;
- protect our website and our customers against fraud and automated spam;
- understand how the website is used so we can improve it; and
- meet our legal obligations, including tax and consumer law record-keeping.
Marketing emails
We will only send you marketing emails if you have signed up for our newsletter. Every newsletter includes a way to unsubscribe, and you can also unsubscribe at any time by emailing info@chakrastore.com.au. Order confirmations and delivery updates are not marketing emails and will still be sent to you when you place an order.
Who we share your information with
We do not sell, rent or trade your personal information. We share it only with the service providers we need to run the shop and the website, and only for the purpose described:
- Australia Post: your name, delivery address and phone number, so your parcel can be delivered and tracked.
- PayPal: processes card payments on our behalf. PayPal’s handling of your information is governed by PayPal’s own privacy policy.
- Our website hosting provider: the website, its database and our order records are stored on servers provided by our hosting company.
- Google: the address suggestions offered as you type your delivery address at checkout are provided by Google. The text you type into the address field is sent to Google to produce those suggestions.
- Cloudflare: our contact and newsletter forms use an invisible security check provided by Cloudflare to block automated spam. Cloudflare receives technical information about your browser when the check runs.
- Meta (Facebook and Instagram): our website uses the Meta Pixel, described under Cookies below.
We may also disclose personal information where the law requires it, for example to comply with a court order or a lawful request from a government agency.
Information sent overseas
Chakra Store is based in Melbourne and our customer information is managed from here. Some of the service providers listed above, including PayPal, Google, Cloudflare and Meta, are global companies that may store or process information on servers outside Australia, most commonly in the United States. Where that happens, those providers are bound by their own privacy policies and the laws that apply to them.
Cookies and tracking
Cookies are small files placed on your device by your web browser. Our website uses:
- Essential cookies: these remember what is in your shopping cart, keep you logged in to your account, and keep the checkout working. The website cannot function properly without them.
- Meta Pixel: a small piece of code from Meta that lets us see how people who arrive from Facebook or Instagram use our website, and helps us show relevant Chakra Store advertising on those platforms. Meta may connect this activity with your Facebook or Instagram account if you have one. You can control how Meta uses this information through your Facebook and Instagram ad settings.
You can set your browser to refuse cookies or to warn you before accepting them. If you block essential cookies, parts of the website such as the cart and checkout may not work.
How we protect your information
Our website is served over an encrypted (HTTPS) connection, so information you enter is protected in transit. Card details are handled entirely by PayPal and never reach our systems. Access to customer records is limited to the people who need it to run the shop. No method of storage or transmission over the internet is completely secure, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure.
How long we keep your information
We keep order records for as long as we need them to provide our services and to meet our obligations under Australian tax and consumer law. If you have an account, your details are kept while the account is active. Newsletter email addresses are kept until you unsubscribe. Messages sent through the contact form are kept for as long as needed to deal with your enquiry.
Accessing and correcting your information
You can ask us at any time for a copy of the personal information we hold about you, or ask us to correct it. If you have an account, you can view and update your details yourself under My Account. If you would like your account or your personal information deleted, email us and we will do so, except where we are required by law to keep certain records, such as records of past orders.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can put things right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Links to other websites
Our website may contain links to other websites, including our social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
Children
Our website is intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the date at the bottom of this page. Your continued use of the website after a change is posted means you accept the updated policy.
Contact us
If you have any questions about this Privacy Policy or the information we hold about you, please contact us:
Chakra Store
179 Acland Street, St Kilda VIC 3182
Phone: (03) 9525 3730
Email: info@chakrastore.com.au
This page was last updated on 14 October 2026.